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Public Works 

Water/ Wastewater Department

The Public Works Department for the Town Of Newland has a dedicated staff that has the challenging duties of keeping things running smoothly in the town limits and beyond. 

The Public Works Department:

Supervisor Gary Lewis

Contact Us

301 Cranberry Street
Newland, NC 28657

Mailing Address:
P.O. Drawer 429
Newland, NC 28657


Non-Emergency Phone:

828-733-2023 Ext 4000


After hours emergency call Newland Police Department

828-733-2023 Ext 2002


Avery County Communications


In Office Hours

Monday through Friday

7 am to 3:30 pm

Public Works Duties

Building and Grounds:

This includes all operations and maintenance of Town buildings and properties. Workers are responsible for cleaning, repairing, mowing, weed-eating, spraying, renovating, ordering and distributing supplies, setting up meetings, maintaining facilities, parks, Riverwalk, Greenway, and Pavilion. Building and grounds cover a vast area. 


The Town maintains approximately two miles of sidewalks. The Town’s sidewalk system is a valuable asset and takes continual monitoring.  This includes repairs, spraying of weeds, mowing, visual inspections of hazards, sidewalk lights and regular maintenance. 

Vehicle Maintenance:

Public Works provides operations and maintenance for the Town’s vehicle and equipment fleet, Public Works vehicles, water/sewer vehicles, mowers, weed-eaters, sewer jetter, tractor, saws, safety equipment and other vehicles. Today all maintenance of those vehicles and equipment(other than major maintenance) is done internally by the Public Works staff.

Yard Debris: 

This service is provided on an as needed basis. The Town will pick up small amounts of brush, leaves, and sticks that is produced on that Residential Property. Material must be bagged or cut into small lengths for pick-up. For larger loads please contact Public Works for more information. 

Street Maintenance:

Town of Newland has approximately forty-seven streets to maintain. Any work on (Powell Bill) Town streets is covered under this heading. The work involves street paving, patching, street signs, shoulder repairs, side street mowing, ditch cleaning and repair, trash and debris removal, weeding, spraying, snow removal and salting of streets. 

Water System:

The Town of Newland has five total ground wells, approximately fifteen miles of distribution system, and three elevated storage tanks with a total of 325,000 gallons capacity that gravity feeds back into the distribution system. Public Works personnel maintain, repair, test and read meters. All sections are required to be permitted by the State of North Carolina and The United States EPA. The water systems is required to do daily, weekly, monthly and yearly reports and inspections as required by the State of North Carolina and Federal Government. 

Waste Water System:

There are two sections of waste water collection and treatment. Both sections are required to be permitted by the state of North Carolina and the United States EPA. Waste water is required to do daily and monthly monitoring and testing as well as yearly reports and inspections as required by the State of North Carolina.


The first and most important permit is the NPDES (National Pollution Discharge Eliminator System) permit. This is the Town of Newland’s primary permit for operation of our waste water treatment plant (WWTP). Along with daily testing, monitoring and daily adjustments, is the maintenance and cleaning required to conform to our NPDES. To continue meeting the limits and requirements of the NPDES permit, the staff has to monitor and adjust all the items daily.


The second permit is our (Collection System Permit). This permit covers the operation and maintenance of the waste water collection system. Today the Town Collection System includes ten miles of pipe, 280 manholes and two lift stations. The operation and maintenance of a collection system is labor, intensive and time consuming. The state of North Carolina requires that we clean ten percent of our collection system yearly, which amounts approximately one mile or 5,280 linear feet. Permit requirements include walking and visually inspecting the entire ten miles of collection system at least once a year, keeping all sewer line right-of-ways open and accessible. We mow and remove brush two to three times a year. We must visit each lift station weekly and perform maintenance on the pumps, alarms, and wet well. We also must keep detailed logs of all operations and maintenance.

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